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Concierge

The Harry Perkins Institute of Medical Research is seeking a full time Concierge on a permanent basis at our state-of the-art medical research facilities in Murdoch. Shift times may vary between 8:30am and 4:30pm, five days a week.

About this role

Reporting to the Facilities Manager, the role of the Concierge at our world class Medical research facility is the glue that holds everything together. The Concierge serves as the primary point of contact for all individuals entering the Perkins buildings, including staff, visitors, contractors, and guests. The Concierge supports building security and access, manages front desk communications, completes tasks to support a safe working environment, and handles administrative tasks.

The main functions of the role include:

  • Greet visitors (staff, guests, contractors, and tenants) and facilitate initial security procedures for all persons entering and exiting the building, including notifying tenants of the arrival of their guests as required.
  • Provide routine building inductions for new occupants and ensure that all inductions of current occupants are up to date and compliant.
  • As the ‘go-to’ person for enquiries, manage all front desk communication channels and ensure all requests are acknowledged and resolved.
  • Accurately complete relevant documentation, including Daily Activity Reports, Incident Reports, Supplemental Reports, and other written documents pertinent to daily activities and assigned tasks and responsibilities.
  • As the Chief Fire Warden, take a lead role in building safety, maintaining awareness of the location and operation of all safety equipment, including but not limited to fire alarms, the fire panel, firefighting, and first aid equipment.
  • Promote a culture of security and safety, attending to safety hazards, advocating for work health and safety, and communicating the need for all safety hazards and incidents to be reported.
  • Assist with updating and maintaining building system data related to safety and first aid, audits, and associated accounts management.
  • Receive and pack goods and deliveries, safely lift and move boxes, and conduct plant, floor and communication room daily checks.
  • Facilitate safe, secure, and compliant building access procedures; this includes administering and monitoring approvals for security passes and providing access reports as required.

This role would suit someone who is an energetic person with a friendly smile and positive approach to everything they do. A customer facing role is right up your alley, meeting new people and providing solutions gives you energy.

To be successful in this role, you’ll have:

  • Excellent verbal, written, and interpersonal communications skills with the ability to interact professionally and effectively with diverse customers, including academics, professional staff, students, visitors, and tradespeople.
  • Excellent customer service skills with a positive and professional presentation.
  • Well-developed organisational and planning abilities and the ability to manage multiple priorities and meet deadlines.
  • Demonstrated ability to work both collaboratively in a team environment and independently when required.
  • Flexible approach to duties along with the ability to work under pressure.
  • High level of attention to detail.
  • Proficient in a range of computing skills including Microsoft Office.
  • Working knowledge of Work Health and Safety procedures and a willingness to learn.
  • Previous experience in a Concierge, Front Desk, or a customer facing administration role (desirable).
  • Possess a current First Aid Certificate and Satisfactory National Police Certificate.

If this sounds like the right fit, we can offer you:

  • Flexible working options
  • A supportive and passionate team
  • The opportunity to make a positive impact in a community-focused organisation with global reach
  • The ability to salary package up to $18,550 annually, meaning you can legitimately pay less tax and increase your tax-home pay
  • Generous leave benefits, including:
    • 3 days paid extra leave at the end of the year
    • Up to 16 weeks paid parental leave
    • 2 days of paid cultural and community engagement leave

Are you ready to make a difference?

To apply, please submit your cover letter addressing the selection criteria and your resume. Only applications submitted via Seek will be considered.

Applications close on 22 November 2024, however we’ll begin interviewing as soon as we hear from the right people so be quick!

To view a copy of the position description, click here. Enquiries can be directed to [email protected].

At the Perkins, we value, embrace, and celebrate the strength of our diverse experiences, thoughts, and beliefs. We are committed to a safe, equitable and inclusive culture where every person can innovate and thrive. This enables us to deliver pioneering research that improves global health outcomes. 

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About the Perkins

The Harry Perkins Institute of Medical Research, affectionately known as ‘the Perkins’, is Western Australia’s leading medical research facility, investigating the diseases that most impact our families including the hardest to treat cancers, heart disease, diabetes and rare genetic diseases. At the Perkins, we support WA’s best medical researchers to beat the world’s toughest diseases to give you and your loved ones the best chance to live longer, healthier and better lives.

So many of us have been touched by the diseases we’re investigating, which adds a deeply personal element to our work. We are proudly Western Australian and are collaborative in our approach to discovering medical breakthroughs that have a global impact.

At the Perkins, we value, embrace, and celebrate the strength of our diverse experiences, thoughts, and beliefs. We are committed to a safe, equitable and inclusive culture where every person can innovate and thrive. This enables us to deliver pioneering research that improves global health outcomes.